jililev Privacy Policy

When you register for a jililev account, use our platform, or interact with our support team, jililev collects personal information across the following categories. We collect only what is necessary for the purposes described in this Privacy Policy.

Identity Data

This includes your full legal name, date of birth, gender, and any government-issued identification number (such as your Bangladesh National Identity Card number or passport number) collected during the account verification process. Identity data is required to confirm you are at least 18 years of age and to comply with anti-money laundering obligations.

Contact Data

This includes your email address, mobile phone number, and residential address in Bangladesh (including city, district, and postal code). Contact data is used to communicate account information, process transactions, deliver support, and send service notifications.

Financial Data

This includes your deposit and withdrawal history, the payment methods linked to your account (such as your bKash account number, Nagad wallet, Rocket number, Upay account, or bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank), transaction amounts, and currency (BDT). We do not store full card numbers — international card payments are processed via PCI-DSS compliant third-party payment processors.

Account & Activity Data

This includes your jililev username, login history (timestamps and IP addresses), session duration, games played, bets placed (including sport, market, odds, and stake), bonus claims, and responsible gaming tool settings. This data is used to operate your account, detect fraud, and personalise your platform experience.

Technical Data

This includes your IP address, browser type and version, operating system, device type (mobile/desktop), screen resolution, referring URL, and general geographic location derived from your IP address. Technical data is collected automatically each time you visit the jililev platform and is used for security monitoring, platform optimisation, and fraud prevention.

Communications Data

If you contact jililev's support team by email, live chat, or WhatsApp, we retain records of those communications, including the content of messages and any attachments you provide, for the purpose of resolving your query and maintaining a service history.

jililev uses the personal data it collects for specific, clearly defined purposes. We do not use your data for any purpose incompatible with the original purpose for which it was collected without first obtaining your consent or identifying a separate lawful basis.

• Account Registration and Management: To create, maintain, and administer your jililev account, process your deposits and withdrawals, apply bonus offers, and communicate account-related information to you.
• Identity and Age Verification: To confirm that you are aged 18 or above and that the identity information you have provided is accurate, as required by our responsible gaming obligations and anti-money laundering controls.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladesh bank transfer channels, and to maintain accurate financial records of all transactions on your account.
• Fraud Detection and Security: To monitor account activity for signs of fraudulent behaviour, unauthorised access, money laundering, or abuse of promotional offers, and to take appropriate action where prohibited conduct is detected.
• Platform Personalisation: To present game recommendations, promotional offers, and sports betting content relevant to your preferences and activity history — for example, surfacing cricket BPL markets or Pragmatic Play slot titles you have previously enjoyed.
• Responsible Gaming: To administer deposit limits, time-out periods, and self-exclusion requests you apply to your account, and to identify account activity patterns that may indicate problem gambling behaviour requiring intervention.
• Legal and Regulatory Compliance: To fulfil obligations under applicable laws, respond to lawful requests from regulatory or law enforcement bodies, and maintain records as required by anti-money laundering regulations.
• Service Improvement: To analyse aggregated, anonymised usage data to identify platform performance issues, improve user experience, and develop new features and product offerings.
• Marketing Communications: To send you promotional emails, SMS notifications, and in-platform messages about jililev offers, seasonal promotions (such as Eid specials, Pohela Boishakh bonuses, and cricket season offers), and new game releases — subject to your communication preferences and opt-out choices.

jililev does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, in order to deliver our services, we share certain data with the following categories of trusted partners and recipients:

Payment Service Providers

To process your deposits and withdrawals, jililev shares the minimum necessary financial data with payment processing partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and international card processors. These partners process your data solely for the purpose of executing the transaction you have initiated.

Game Content Providers

Casino and slot games on jililev are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, certain technical data (such as your session token and player ID) is shared with the relevant game provider to authenticate your session and record game results. Game providers do not receive your full identity or financial data.

Identity Verification Partners

jililev may use third-party identity verification services to validate the authenticity of the documents you submit during the KYC (Know Your Customer) process. These partners receive the documents and identity data necessary to complete verification and are bound by strict data processing agreements.

Fraud Prevention and Security Services

jililev shares IP address, device fingerprint, and behavioural data with fraud detection service providers to identify and prevent unauthorised access, account takeover, and financial crime on the platform.

Legal and Regulatory Bodies

jililev will disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities if required to do so by applicable law, court order, or lawful regulatory request. In such cases, jililev will disclose only the minimum data required to comply with the specific legal obligation.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jililev's business, your personal data may be transferred to the acquiring entity as part of the transaction. In such circumstances, jililev will notify affected account holders by email prior to the transfer and will ensure that the acquiring entity is bound to treat your data in a manner consistent with this Privacy Policy.

jililev uses cookies and similar tracking technologies on the jililev.net website to operate core platform functions, remember your preferences, and analyse how players interact with our content. The following types of cookies are used:

Strictly Necessary Cookies

These cookies are essential for the jililev website to function correctly. They enable core features such as account login session management, security token validation, and the processing of financial transactions. Without these cookies, the jililev platform cannot operate. These cookies cannot be disabled.

Functional Cookies

Functional cookies remember your platform preferences — such as your preferred language display, last-used game category, and responsible gaming settings — so that your experience is consistent across sessions. These cookies do not track your activity across other websites.

Analytics Cookies

jililev uses analytics cookies to understand how players navigate the platform — which pages are visited most frequently, how long sessions last, and where users encounter difficulties. This data is collected in aggregated, anonymised form and is used to improve the platform. Analytics cookies do not identify individual players.

Marketing Cookies

Where you have provided consent, marketing cookies allow jililev to show you relevant promotional content based on your activity and preferences. Marketing cookies may be set by jililev or by trusted advertising partners. You may withdraw consent for marketing cookies at any time by contacting [email protected].

jililev retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

• Account Data: Retained for the lifetime of your active jililev account, plus a minimum of 5 years following account closure to comply with anti-money laundering record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of 5 years following each transaction, in line with financial record-keeping obligations applicable to international payment platforms.
• Identity Verification Documents: Retained for a minimum of 5 years following the completion of the KYC process or account closure, whichever is later.
• Responsible Gaming Records: Self-exclusion requests, deposit limit settings, and time-out records are retained for the duration of the applicable restriction period plus 5 years, to prevent circumvention through re-registration.
• Support Communications: Retained for 3 years following the date of the most recent communication in a given support thread.
• Technical and Log Data: Retained for up to 12 months for security and fraud detection purposes, then deleted or anonymised.
• Marketing Preferences: Retained until you opt out or request deletion. Opt-out records (confirming that you have unsubscribed) are retained indefinitely to ensure we do not accidentally re-subscribe you.

jililev takes the security of your personal data seriously. We have implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction.

Technical Security Measures

• SSL/TLS Encryption: All data in transit between your browser or app and the jililev platform is encrypted using TLS 1.2 or higher. Our SSL certificate is maintained and renewed regularly.
• Password Hashing: Account passwords are stored using a strong one-way hashing algorithm. jililev staff cannot retrieve your password — only reset it through a verified process.
• Firewalls and Intrusion Detection: jililev's infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection systems that monitor for abnormal access patterns.
• Access Controls: Access to personal data held by jililev is restricted on a strict need-to-know basis. Staff with legitimate operational reasons to access player data must authenticate through multi-factor authentication systems.
• Regular Security Testing: jililev conducts periodic security assessments and vulnerability testing of its platform infrastructure to identify and remediate potential weaknesses before they can be exploited.

Your Role in Security

While jililev takes every reasonable precaution to protect your data on our end, the security of your account also depends on actions you take. You are responsible for maintaining a strong, unique password for your jililev account, logging out of your session on shared devices, and promptly reporting any suspected unauthorised access to [email protected]. jililev will never ask for your password via email, live chat, or any other communication channel.

As a jililev account holder, you have the following rights in relation to the personal data jililev holds about you. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond within 30 days.

To submit a privacy rights request, email [email protected] with the subject line "Privacy Rights Request" and include your registered email address and a description of the right you wish to exercise. We may need to verify your identity before processing the request. There is no charge for exercising your privacy rights unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

jililev reserves the right to update this Privacy Policy at any time in response to changes in applicable law, changes in the services we offer, or improvements to our data practices. When we make changes, the updated Privacy Policy will be published on this page with a revised effective date at the top of the document.

For material changes — those that significantly affect how your data is used or your rights as a data subject — jililev will notify registered account holders by email to the address on file at least 14 days before the change takes effect, where practicable. Your continued use of the jililev platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically, particularly before making a significant deposit or providing additional personal information to jililev. If you have questions about this Privacy Policy or our data practices, please contact our support team at [email protected] (plain text — not a clickable link). We are available 24 hours a day on Bangladesh Standard Time (UTC+6) and will respond to privacy enquiries within one business day.